Frequently Asked Questions

 

How long does it take for me to get my order?

Most products are made to order. On average it usually takes 2 to 4 days for your items to ship out after production is finished! Regular production periods can take up to 2-7 days(In the event that there are big sales/new launches orders will ship in 2 to 7 days after production is finished)

**During the holiday season rush please order ahead as some orders may take up to 2 weeks or more to arrive** 

How Will I Be Able to Track My Order?

Once your order ships you will receive an email with a tracking number inside. You can also follow the journey of your package to you by logging into your account and entering your order page

 

What Countries Do You Ship To?

I now ship internationally to Canada, the UK, France, Israel, Ireland, South Africa & Australia! (Currently shipping to some of these countries is not being allowed due to the spike in coronavirus cases)

 

Do You Ship To PO Boxes?

At this time I currently do not.

 

I'm Frum (Orthodox Jewish) and I Don't Wear Short Sleeves or Crop Tops--How Can I Style Some of Those Products?

Well it's actually very easy--with layering. If there is one thing orthodox girls are good at, it is layering and adding sleeves & extra length to clothing in unique and fashionable ways.

For tshirts, tank tops and crop tops you can simply wear a long sleeves or 3/4 quarter sleeve shell. You can also wear a sweater, a blazer or a duster for a more chic look. If you want to take it up a notch you can also wear a solid color knee length/below the knee pencil dress to create a fitted & seamless look!

In addition when it comes to crop tops, to make the belly area invisible you can also wear a long midi skirt. Midi skirts usually come high-waisted these days so you can now wear crop tops effortlessly! See, it's not that hard after all!

 

How do I know how this item will fit me?

For your own convenience, every piece of apparel listed on our website comes complete with clothing material and sizing information so that you can make the proper selection for your personal measurements.

 

What fabrics/materials is your apparel made of? 

My collections all feature a range of products that have different makeups. Such as cotton, polyester, cotton blends, tri blends, fleece, premium blends, heathered blends & more. Please refer to the product information for each listing for further information.

 

How Do We Contact You For Direct Support?

Please email customerservice@eli7designs.com for any questions you may have or contact me via my instagram profile @TheRealEli7Designs

 

Do You Guys Feature Your Customers on Social Media?

If you are really feeling yourself in my merch and want the world to know it--then by all means slide into my dms @TheRealEli7Designs and I will happily feature you on my insta feed and stories! Use the hashtag #Eli7Designs too!

 

What is Your Return/Refund Policy?

As every item is made to order for every customer I cannot accept returns or do refunds at this time. 

However I will provide you with a 30% off coupon code for use on any future order you place.