Frequently Asked Questions
How long does it take for me to get my order?
All products are made to order. On average it usually takes 2 to 3 days for your items to ship out! (In the event that we have big sales/new launches orders will ship in 2 to 7 days)
How Will I Be Able to Track My Order?
Once your order ships you will receive an email with a tracking number inside. You can also follow the journey of your package to you by logging into your account and entering your order page
What Countries Do You Ship To?
We now ship internationally to Canada, the UK, France and Israel!
Do You Ship To PO Boxes?
At this time we currently do not.
How do I know how this item will fit me?
For your own convenience, every piece of apparel listed on our website comes complete with clothing material and sizing information so that you can make the proper selection for your personal measurements.
What fabrics/materials is your apparel made of?
Our collections all feature a range of products that have different makeups. Such as cotton, polyester, cotton blends, tri blends, fleece, premium blends, heathered blends & more. Please refer to the product information for each listing for further information.
How Do We Contact You For Direct Support?
Please email firstname.lastname@example.org for any questions you may have or contact us via our instagram profile @TheRealEli7Designs
Do You Guys Feature Your Customers on Social Media?
If you are really feeling yourself in our merch and want the world to know it--then by all means slide into our dm @TheRealEli7Designs and we will happily feature you on our insta feed and stories!
Do You Guys Have Referral Programs?
Yes we do! If you refer a friend and they make an order over $30 you will receive a special $10 off coupon code!
Do You Guys Have an Affiliate Program?
Yes we do! Each Brand Ambassador in our Affiliate Program receives their own customized coupon code to provide to their followers. In addition each ambassador receives 15% of every single order that comes from the use of their customized coupon codes. Also-- the customized coupon code never expires!
What is Your Exchange/Refund Policy?
If for a notable reason you are unhappy with your item we are more than happy to send you out a new order free of charge or to give you back a refund. If you wish to return the item then it must be unworn and with all original tags when shipped back and we will provide you with a return shipping label.
If you do not wish to do a refund or an exchange we will provide you with a 30% off coupon code for use on any future order you place. We want to accommodate you the best way we can because you matter to us!